Refunds & Returns Policy
Returns
We accept returns within 30 days of receiving your order for faulty or damaged, or incorrect items only.
To be eligible for a return, your item must be:
In the condition it was received (unless faulty)
Accompanied by proof of purchase
To start a return, please contact us at support@animora.com.au with your order details and reason for return.
Change of Mind
We do not accept returns for change of mind.
Faulty or Damaged Items
If your item is faulty, damaged, or not as described, you are entitled to a replacement, repair, or refund under Australian Consumer Law.
If you believe your item is faulty, please contact us at support@animora.com.au with:
Your order number
A description of the issue
Photos or videos showing the problem if possible
We will assess the issue and provide a resolution as quickly as possible.
Refunds
Once we review your request, we will let you know the next steps. This may include returning the item to us for assessment.
If approved:
Refunds will be processed to your original payment method
Please allow time for the refund to appear, this will be confirmed once your refund has been processed
Exchanges
We only replace items if they are defective or damaged.
Shipping Returns
Please contact us before returning any items to receive return instructions.
Items sent back without prior approval may not be accepted.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions about returns or refunds, please contact us at: